The Gay Games Hongkong 2022 Volunteer Program

Gay Games is a sporting and cultural festival which promotes diversity, inclusion and tolerance. The Gay Games 2022 will be held in Hong Kong and we are recruiting now for key members of our management team.
The Gay Games is built upon the principles of ParticipationInclusion and Personal Best.

Based on these values, since 1982, the Gay Games have brought together people from all over the world, with diversity, respect, equality, solidarity and sharing. Everyone is welcome to participate regardless of sexual orientation, age, gender, ethnicity or ability and all events are open-entry.

Gay Games 11 Hong Kong will take place in November 2022, and we expect 12,00 participants and 75,000 spectators.

Gay Games is a registered charity organisation lead by a passionate Management Team of 15 volunteers and a Full Team of volunteers.

Gay Games Hong Kong is looking to build a dedicated team of agile, dynamic, and smart participant support coordinators to take care of our 12,000 guests and 75,000 participants attending Gay Games 11 Hong Kong. This team will be the face of Gay Games 11 Hong Kong and the primary connection with our participants.

this position is open to international applications.

This position is open to international applications.

Key Activities

  • Assist participants and resolve any sport registration system issues
  • Assist participants with general inquiries and support
  • Escalate issues to customer support manager or director to avoid conflict issues
  • Update and maintain helpdesk knowledge database and frequently asked questions
  • Use web-based computer helpdesk ticketing system (Zoho)
  • Help define and revise standard operating procedures and standards when required

Key Skills

  • Excellent communication, listening and presentation skills
  • Participant-orientated and ability to adapt/respond to different people’s needs
  • Ability to multitask, take responsibility, prioritize and manage time effectively
  • Familiarity with CRM systems (Zoho Helpdesk) and practices
  • Positive attitude with good self-control, empathy and a sense of humor
  • Ability to stay calm when participants are stressed or upset
  • Ability to work with internal departments to solve problems
  • This is virtual role multi-language would be an advantage – Cantonese, Mandarin, Spanish, French or German

Position Type/Expected Hours of Work

This is a volunteer position. Hours of commitment will vary.