UNICEF Palestine Volunteering Program : Monitoring Officer


Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Under the direct supervision of the M&E specialist, the UN National Volunteer will perform the following tasks:

  • Monitoring and track community level complaints and feedback in West Bank using the Community Feedback Mechanism
  • Manage and monitoring UNICEF’s engagement with the Inter-Agency Feedback Mechanism in the project target locations.
  • Maintain the record of the complaints, feedback, suggestions, and inquiries received from the project beneficiaries and stakeholders as a part of overall UNICEF projects.
  • Visit project sites and to obtain feedback and inputs from the affected population.
  • Review and generate summary reports on a bi-weekly and monthly basis and provide inputs as and where needed to develop the summary reports.
  • Ensure closing of complaints loop by tracking each complaint is processed and ensure that appropriate response is provided against respective complaints.
  • Receive, process and respond to Persons of Concern (PoCs) feedback and complaints and guide PoCs seeking help through field visits, and other complaints and feedback mechanisms.
  • Support PoCs by providing information to related services from relevant sections and other partner organizations;
  • Maintain a proper filing system for all the complaints and feedback with filing codes;
  • Support UNICEF IPs with reporting requirements utilizing UNICEF Reporting Portal on e-Tools;
  • Support organizing meetings and focus group discussions as appropriate to track the end-users’ satisfaction towards UNICEF projects; and
  • Engage with all relevant stakeholders, NGOs and UN agencies to ensure a coordinated and consistent approach to accountability
 Bachelor degree or equivalent

University degree in social sciences, development planning, planning, evaluation, survey implementation, advanced statistical research.

 24 Months
  • Minimum two (02) year of relevant professional work experience in programme development and implementation including monitoring and evaluation activities or other field relevant to the task;
  • At least one instance of exposure to emergency programming, including preparedness planning.
  • Active involvement in a humanitarian crisis response programme preferred.
  • Excellent communication and negotiation skills, excellent oral and written skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of
  • partners, including grassroots community members, religious and youth organizations, and authorities at different levels;
  • familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural
  • team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet;
  • familiarity with database management; and office technology equipment;
  • English(Mandatory), Level - Fluent
  • Arabic(Mandatory), Level - Fluent
 Emergency response, immediate relief operations, and post-conflict humanitarian aid operations, Monitoring and evaluation

Accountability, Adaptability and Flexibility, Commitment and Motivation, Communication, Creativity, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

This is a National Specialis UN Volunteer assignment with a monthly VLA payment of ILS 4724.83. Only applications from “Palestinians” living in Jerusalem and West Bank will be considered.

Application procedure:

* Not yet registered in the UNV Talent Pool? Please first register your profile at

Important: After creating your account, complete all sections of your profile and submit it. Then go to 'My Page' at and click on the 'Special Calls' hyperlink. Lastly, select the special call with the Application Code.

* Already registered in the UNV Talent Pool? Please first update your profile at Then go to 'My Page' at and click on the 'Special Calls' hyperlink. Lastly, select the special call with Application Code