UNESCO Vacancy Knowledge Management Officer




Parent Sector : Education Sector (ED)

Duty Station: Bangkok

Job Family: Education

Type of contract : Non Staff

Duration of contract : From 7 to 11 months

Recruitment open to : External candidates

Application Deadline (Midnight Paris Time) : 17-DEC-2021



This position is based in the Section on Inclusive Quality Education (IQE) at the UNESCO Regional Bureau for Education in Bangkok. The IQE Section is one of the two education sections of UNESCO Bangkok that aims to enhance UNESCO Member States’ capacity to provide equitable, inclusive and quality basic education for all in the Asia-Pacific region. IQE is responsible for six programme areas, namely (i) Education 2030 regional coordination, (ii) education planning and finance, (iii) basic education from early childhood to the secondary level, (iv) inclusive education and gender equality, (v) quality of education, and (vi) HIV prevention and health promotion. The IQE’s Basic Education team promotes inclusive and gender-sensitive basic education for children of diverse background through various approaches such as inclusive pedagogy, multilingual education, multi-grade teaching and gender equality in education. In line with UNESCO's global strategy, IQE is emphasizing gender mainstreaming in all of its programmes.


UNESCO Bangkok serves as the secretariat of the regional Thematic Working Group on Education 2030+ (LE 2030+) and organizes the annual Asia-Pacific Meeting on Education 2030 (APMED2030). The regional coordination mechanism for SDG4-Education 2030 supports and provides a regional platform for policy dialogue, advocacy and technical capacity building for Member States and developments, to advance the Education 2030 agenda and achieve the SDG4 targets by 2030. The Secretariat oversees its sub-regional working groups including 1) Asia-Pacific Multilingual Education Working Group, 2) Disability-Inclusive Education in Asia Pacific Working Group, 3) Asia-Pacific Interagency Digital Transformation in Learning and Education Thematic Working Group and 4) School Health Nutrition and Wellbeing Asia-Pacific Technical Working Group. It also manages the regional SDG4 knowledge portal, which was launched in October 2019.

Long Description

IQE Section also hosts the secretariat of the Network for Education Quality Monitoring in Asia-Pacific (NEQMAP), a regional network on learning quality with 52 members from 29 countries. As the secretariat of the network, UNESCO Bangkok supports the operation of NEQMAP through its three pillars of activities, namely capacity development, research and knowledge sharing, NEQMAP supports countries in strengthening their national assessment systems.


In collaboration with the Asia-Pacific Centre of Education for International Understanding (APCEIU), the IQE section also hosts the Asia-Pacific Regional Global Citizenship Education (GCED) Network.  As the secretariat and co-chair of the Network, IQE leads and coordinates many activities in five action areas of research, capacity building, policy/curriculum, learning/teaching material and advocacy. In addition, the IQE section provides technical support and guidance to Member States on the development of Education for Sustainable Development (ESD) for 2030 country initiatives including multi-sectoral action plan across all levels with all stakeholders. Therefore, ESD in tandem with GCED, as the main pillars of SDG4.7 will be mainstreamed in policies and curricula, to empower all learners with the knowledge, skills, values and attitudes to build peaceful, inclusive and sustainable societies.



Under the authority of the Director of the United Nations Educational Scientific and Cultural Organization (UNESCO) Asia-Pacific Regional Bureau for Education and under the direct supervision of the Chief of IQE at UNESCO Bangkok, and in cooperation with relevant programme officers, the incumbent will provide support to knowledge management and communication functions of the Learning and Education2030+ secretariat,  the NEQMAP secretariat,  the inclusive basic education team, and the quality of education team. The incumbent may also be involved in a range of IQE work across programme areas as appropriate and required. Specific tasks foreseen include the following:


Design and Content Management:


1) Enhance and maintain the SDG 4 Knowledge portal to ensure a well-designed, user-friendly and high-quality visual content that caters to users both the LE2030+ members and beyond – from Ministry of Education officials to the general public;

2) Create and update the SDG 4 Knowledge portal and its sections to ensure content is current and keep users apprised of website changes and enhancements; 

3) Monitor usage statistics and downloads on the SDG 4 Knowledge Portal and produce reports and make recommendations on how to improve access and engagement.

4) Improve the design and use of webpages of the IQE section’s programme areas and update their contents, specifically covering: 

  • Education Planning and Management (including ICT in education);
  • Inclusive Basic Education (covering inclusive education, gender equality in education; multilingual education and early childhood care and education) webpages; 
  • Quality of Education; and 
  • Health and Well-being 

Long Description

Knowledge Management


5) Support five main lines of work of the Section for Inclusive Quality Education, i.e. (i) SDG4-Education 2030 Regional Coordination; (ii) the Network on Education Quality Monitoring in the Asia-Pacific (NEQMAP); (iii) the Inclusive Basic Education; (iv) the Inclusive Basic Education; and (v) global citizenship education in developing knowledge management products for online use including infographics and graphics for visually appealing webpage; 

6) Build and maintain the database of knowledge products from the region and the countries that are already in existence in liaison with the programme unit and external partners to obtain resources; 

7) Oversee the production of the explainer video on the 5-Year Progress Review on SDG 4 in Asia-Pacific; 

8) Provide support in planning and organization of the 2nd Asia-Pacific Regional Education Ministerial Conference (APREMC-II). 




9) Contribute to the implementation of the communication strategies of five main lines of work of the Section for Inclusive Quality Education, i.e. (i) SDG4-Education 2030 Regional Coordination; (ii) the Network on Education Quality Monitoring in the Asia-Pacific (NEQMAP); (iii) the Inclusive Basic Education); (iii) the Inclusive Basic Education; (iv) education for sustainable development; and (v) global citizenship education.

10) Draft regional specific communication and advocacy materials on SDG 4-Education 2030 (including LE2030+), NEQMAP, Inclusive Basic Education, education for sustainable development and global citizenship education including brochures, publication flyers, meeting materials, promotional materials, newsletters, press releases and infographics to enhance visibility and roll out communication and advocacy plan 

11) Disseminate the works of SDG4-Education 2030 coordination, LE2030+,  NEQMAP, Inclusive Basic Education, education for sustainable development and global citizenship education via social media, including managing LE2030+,  NEQMAP , MLE WG’s Facebook Group, and the Asia-Pacific Regional GCED Network Facebook group.

12) Perform other related tasks as requested by the Chief of Section and Director of the Office. 


COMPETENCIES (Core / Managerial)

Accountability (C)
Communication (C)
Innovation (C)
Knowledge sharing and continuous improvement (C)
Planning and organizing (C)
Results focus (C)
Teamwork (C)


For detailed information, please consult the UNESCO Competency Framework.



  • University Degree in the field of education, communication, journalism, design technology, or related areas to knowledge management.


Work Experience

  • Minimum 2 years of relevant professional experience in communication, multi-media, digital content development, etc. 
  • Experiences in developing and managing online knowledge portals, websites, networking, etc. 


Desirable Qualifications

  • Previous experience with international organization, preferably the United Nations, would be highly regarded.


Skills and competencies 

  • Excellent IT skills with proficiency in the use of MS Office (Outlook, Word, Excel. PowerPoint, etc.).
  • Good interpersonal, networking and communication skills;
  • Ability to take initiatives and to provide quality and timely support and services.  
  • Ability to work under pressure and flexibility to adjust work schedules and priorities. 
  • Ability to plan strategically and to translate strategies into action; 
  • Willingness to contribute and work as part of a team in a multicultural environment.
  • Capacity for accuracy and attention to detail in preparation of correspondence. 
  • Motivated to contribute towards peace and development and to serve others;
  • Respect for diversity and adaptability to other cultures, environments and living conditions.


Interested individuals are invited to submit to UNESCO Bangkok Office the specific requirements through A consortium of individuals is also permitted to apply for the consultancy.


Interested candidates should click on “Apply Now” and download and complete the Employment History form (Word document) in‘Employment History Form / My Documents’. Before uploading the document, at the end of the word document, please insert the extra pages with the following required information:


  • An up-to-date CV stating details of educational qualifications, work experience, including prior experience of similar work. In case of consortium of individuals, CVs of each member to be submitted with application.
  • A list of past work or reports/publications written with hyperlinks to access such paper if they are available online or samples of such papers if they are only available offline.
  • A brief proposal (1-2 pages) discussing the approach/methodology to undertake the assignment and the proposed fee.


The complete application shall be submitted on or before 17 December 2021 at 1700 Bangkok time.


  • Due to the large number of applications we receive, we are able to inform only the successful candidate(s) about the outcome or status of the selection process.
  • Please submit your application through SuccessFactors. Only if you are unable to attach requirements in system, please inform us at




Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. 

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.


UNESCO applies a zero tolerance policy against all forms of harassment.

UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. 

UNESCO does not charge a fee at any stage of the recruitment process.

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