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Traveloka Vacancy : Social Media & Community Associate Manager

Company : Traveloka
Deadline : on Going
Based : Indonesia
Salary : Depend on quality

Your Job Descriptions:

Social Media

  • Responsible and accountable for developing strategy, planning, experimenting, scaling, executing, monitoring and evaluating platform marketing campaigns in the social media ecosystem adhering to agreed quantitative and qualitative metrics.
  • Working closely with platform, customer care, central social media and brand strategy teams to build and reconstruct the social media muscles of Traveloka platforms.
  • Define, track, monitor, organize and evaluate key metrics, KPI and goals (quantitative and qualitative) for Social Media performance evaluation.
  • Continuously identify and implement improvement opportunities for social media strategy and execution process.
  • Follow the latest trend in content, communities, social media, and product related landscape to identify content, channels and engagement opportunities.

Community

  • Lead and oversee community program execution through online and offline initiatives for central marketing and business units.
  • Set, monitor and organize key metrics, KPI and goals (quantitative and qualitative) for growing, engaging and retaining the community.
  • Continuously identify and implement improvement opportunities for community program strategy & execution process.
  • Be the voice and communication channel of Traveloka and ambassador to the communities: listen closely to communities and provide key insights on feedback and latest industry trends internally.
  • Work with other teams to identify and execute on opportunities for community growth and integration of community marketing programs into overall digital and brand marketing initiatives.

Our Ideal Candidate:

  • 4+ years of experience in communications, community management, preferably on online and social media.
  • Experience in manage multiple concurrent projects.
  • Experience working cross-functionally with an array of internal teams.
  • Deep understanding of local and regional culture, trends, social media channels, and personalities especially in travel and financial services industries.
  • Flexible and independent, with the ability to excel in a fast-paced environment.
  • Strong verbal and written communication skills.
  • A team player with the confidence to take the lead and guide other employees when necessary such as content development, creation and editing of content, and online reputation management.
  • Ability to maintain a working knowledge of principles of Social Media including using tools like facebook insights, youtube studio, talkwalker or social studio
  • Demonstrate winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
  • Possess great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
Resource and Apply : Click Here