Duties
The Computer Management Assistant (CMA) is a key technical service provider for Mission Indonesia, that supports the Department of State’s Automated Information Systems, e.g., Sensitive But Unclassified OpenNet Local Area Network, Unclassified Dedicated Internet Local Area Network, as well as the Classified Network processing up to Secret classified material for the Classified Access Area (CAA).
The incumbent is responsible for the day-to-day operation and maintenance of all server/computer hardware, software and network equipment. These responsibilities include but are not limited to managing daily routine tasks associated with ongoing systems operations, e.g., file backups, server health monitoring; creating user accounts, groups and scripts; configuring domain user accounts and profiles; troubleshooting server/workstation errors network connection failures; performing routine maintenance, patch management, hardware, software and application upgrades; tracks inventory movement to ensure our ILMS property records are accurate and reliable.
Provide escort in CAA as needed for all technical staff and contractors. The incumbent will also provide support got the Classified Pouch logistics including escorting classified material. Makes decisions regarding formatting, storage, and distribution of official correspondence then processes said correspondence using the State Messaging and Archive Retrieval Toolset (SMART) communication system.
Qualification
EXPERIENCE: At least four years performing progressively more responsible functions where emphasis is placed on analytical abilities focusing on Local Area Networking, computer operations and/or management, and maintaining Microsoft Windows based Server/Workstation network environment plus 2 years of customer service experience.
Completion of Senior High School is required.
- The incumbent should be able to clearly discuss and write the symptoms being experienced by the customers in order to resolve the issue to their satisfaction as well as read and understand supporting technical documentation.
- Must have specialized skill in problem recognition, inductive reasoning, deductive reasoning, rule application, troubleshooting and problem solving, learning and keeping abreast of a rapidly changing field, translating business needs into technical solutions, customer service, presenting technical concepts simply, self-management, and stress tolerance.
- Must be able to display excellent interpersonal skills to facilitate interoffice communications and teamwork as well as being able to deal with Americans and Locally Engaged Staff in stressful situations.
