Vacancy Communications Strategist, YouTube

Vacancy Communications Strategist, YouTube



Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience in online content production, editing, User Experience writing, or marketing content for consumer-focused communications.

Preferred qualifications:

  • Experience in project management, with the ability to work independently and on multiple initiatives at the same time.
  • Ability to work globally and cross-functionally in an ambiguous environment.
  • Excellent leadership, communication, project management, and analytical skills.
  • Excellent problem-solving skills and business judgment.

About the job

As a YouTube Communications Strategist, you will cultivate the development of support content for YouTube viewers and creators across multiple channels, including the YouTube Help center, education, and internal knowledge bases. You will effectively translate intricate concepts into friendly, easy-to-read content that reflects YouTube's editorial guidelines. You will manage content databases and work cross-functionally to craft excellent material that balances user and business objectives.

You’ll partner across YouTube with other Communications Strategists, product specialists, and subject matter experts to develop content that supports and educates YouTube users. You will drive projects and write content that ensure a consistent experience across the Help center, learning material, and internal knowledge bases.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Build, maintain, and improve the YouTube Help center. Create and edit Help center articles, educational content, and internal knowledge bases for launches.
  • Collaborate with multiple teams at YouTube to develop and execute the support strategy.
  • Analyze metrics to identify opportunities and improve support content. Set quality standards and measure content quality.
  • Work with content at various levels (i.e. information architecture, style guides, templates, analytics).
  • Partner with product specialists, subject matter experts, vendor operations and training, and other editorial groups to ensure content consistency and transparency.
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