Job Opportunity as Mental Health Coordinator in LGBT Foundation

Job Opportunity as Mental Health Coordinator in LGBT Foundation

LGBT Foundation has based its services on a well-developed expertise around the key health and social care issues affecting LGBTQ communities, including:

  • Mental health
  • Sexual health
  • Wellbeing
  • Community safety
  • Drugs & alcohol
  • Domestic abuse

The Mental Health Coordinator will be responsible for the operational management of the Talking Therapies Programme volunteers, and the day-to-day oversight and coordination of our Talking Therapies waiting list, which will include delivering check in calls, allocating to a team of 28 volunteer therapists and providing operational and administrative support to the Mental Health Lead and Volunteer Team.

Further tasks include:

  • Working closely with Wellbeing Coordinator and Services directorate in order to achieve an integrated delivery of our Talking Therapies Services.
  • Using internal monitoring systems and providing information for reports
  • Overseeing the recruitment, training, and support of volunteers
  • Supporting staff and volunteers delivering the service, and
  • Assessing and monitoring risk in line with LGBT Foundation framework, policies and procedures.
  • Providing safeguarding support to those delivering front line services

We particularly welcome applicants who identify as Black, Asian and Minority Ethnic (BAME), trans and/or older (50+) as colleagues from these backgrounds are currently underrepresented in our organisation.

* Trans is an umbrella and inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross dressers and those who partially or incompletely identify with their sex assigned at birth.

Job Title:Mental Health Coordinator

Salary: £23,823 (Plus 10% Pension)

Hours: 37

Special Terms: Permanent subject to funding

Accountable to: Mental Health Lead

Accountable for: Volunteers, sessional workers

Your responsibilities will include:

  • Overseeing the referral pathways in LGBT Foundation TTS, ensuring that all referrals are suitable for the service, and all relevant administrative duties are carried out
  • Management of waiting list, ensuring that clients are allocated within a three month time period
  • Overseeing electronic databases, and working with the Performance Manager and Mental Health Lead to develop our online systems,
  • Provide data on a regular basis for internal and external reports for performance monitoring and quality assurance
  • Providing administrative support to the Talking Therapies Programme, including monthly KPI’s and service data inputting
  • Allocation of all clients to a team of Volunteer Therapists, including delivery of counselling assessments and development of individual risk plans
  • Acting as first point of contact for Talking Therapies clients and Volunteer team
  • Providing support to team of Volunteer Therapists , including co delivery of monthly counsellor meetings
  • Work across the wider LGBT Foundation services directorate, to ensure that LGBT Foundation service offers remain holistic and that all relevant information is being shared amongst key staff.
  • Liaising with a variety of external partners , including GP’s, mental health services, Social workers and other care providers

  • To oversee volunteer recruitment
  • Provision of safeguarding support
  • Plan and deliver regular recruitment events for TTS volunteers
  • Respond to queries regarding the volunteer role and be the point of contact for any potential applicants
  • Support with the delivery of interviews for potential volunteers
  • Support with the training of TTS team and monitoring their training needs through regular check-ins
  • Support with the provision of both group and 1:1 supervisions with an emphasis on reflections and development
  • Undertake safeguarding training
  • Be a member of the safeguarding structure for the organisation and be on the on call rota
  • Follow all organisational policies and procedures when dealing with disclosures or supporting staff who are dealing with these
  • Ensure that all policies and procedures are adhered to

Please contact us for an informal chat about this post. We understand that working for an LGBT organisation could impact on your identity, community and/or culture. If you would like to discuss this or any aspect of the role further, please contact Rossella Nicosia on 0345 3 30 30 30 or email

Closing date: Sunday 23rd August

Interviews: Friday 4th September

Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)
  • Sector leading 10% employers’ contributory pension
  • Your birthday as a day’s leave
  • Staff counselling scheme
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Office ‘buddy’ scheme for all new starters
  • Free annual flu jab
  • Staff social budget
  • Dedicated training budget for each member of staff and support with Personal Development Plans
  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time)
  • Relaxed dress code
  • Discounts on wellbeing treatments at MMU
  • Generous discounts with local businesses
  • Free Tea & Coffee for all colleagues

To download a recruitment pack, and receive a copy of the full job description please visit our website: or email:

LGBT Foundation is part of the Disability Confident Scheme and is an Investors in People accredited organisation.

Appointment will be based on merit alone

More info : Click Here

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