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Traveloka Career : Desk Collection and Relationship Officer

Hiring company : Traveloka

Based company : Indonesia

Position : Relationship Officer

Posted : 2022

Deadline : on going

Salary : Unknown

Employment Type : Full time

Address of company : Indonesia

Traveloka is Southeast Asia’s lifestyle super app with a mission to fulfill the lifestyle aspirations of our users. Founded in 2012 by ex-Silicon Valley engineers, we set out to solve a central problem: simplifying travel from Indonesia to the world. That’s how we became Indonesia’s leading travel platform. Today we are so much more than that, our suite of products and services – spanning across travel, local services, and financial services – provides our users with an end-to-end solution for their lifestyle needs. From transportation to accommodations, attractions to eateries, and insurance products to financial services, we want to empower the region’s fast-growing and highly aspirational consumers to enjoy new experiences and explore the world around them.

Traveloka is more than just a workplace. It’s a dynamic environment centered around the people, where you grow to be the best version of yourselves, creating positive impacts on society, and empowering people to fulfill their lifestyle aspirations. Innovation, execution, and continuous development are the traits that Traveloka holds on to consistently.

Discover what it's really like to unlock your skills and potential through innovation at Traveloka.

Looking for the latest debtor information to be contacted and carry out the billing activities
Reminding payments or making collections to debtors that are past due
Daily updating collection platform/ management system or debtors list and securing information for administrative services to the system
Maintain and increase daily productivity in accordance with the set targets
Carry out other tasks assigned by Supervisor
Minimum 1 year experience in Desk Collection area from banking, financial services company, e-commerce
Maximum age 35 years
Experienced in managing delinquency bucket: early, medium, late delinquent account
Skillful in productivity measurement based on improvement portfolio performance, cost, and agent
Having portfolio analytical skill for segmentation & monitoring purpose
Understand regulatory policy
Able to develop collection strategy into policy/ SOP for better strategy implementation
Strong people management, communication, team player, and able to work under pressure

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