Overview: The course is aimed at health authorities at national, subnational and local levels, as well as health care practitioners, researchers, patients and caregivers. It provides:
- an accessible introduction to the key concepts underpinning intercultural competence and diversity sensitivity;
- an overview of the types of action that can be taken to improve health care at organizational, systemic, professional and individual health care provider levels;
- several case studies to examine methods and techniques that can be used to promote migrant participation at different stages of policy and practice; and
- an overview of factors to be considered in any initiative developed to promote intercultural competence and diversity sensitivity in health care.
Learning objectives: By the end of this course, participants should be able to:
explain the need for interculturally competent and diversity-sensitive health care;
explain the importance of education and training in intercultural competence;
recognize the importance of trained interpreters and intercultural mediators in health care; and
identify the practical and ethical issues affecting the migrant patients through community participation.
Course duration: Approximately 2 hours 20 minutes.
Certificates: Participants can gain a Record of Achievement by earning at least 80% on the final assessment.
Module of this program
Module 1 - Introduction:
By the end of this module, participants should be able to: discuss the challenges faced by health services due to migration of culturally diverse populations; explain the need for interculturally competent and diversity-sensitive health care; and define the key terms relating to heterogeneous groups mentioned in the toolkit.Module 2 - Intercultural Competence and Diversity Sensitivity:
By the end of this module, participants should be able to: define the key concepts related to cultural competence; explain why interculturally competent and diversity-sensitive health care is necessary; and describe the four-dimensional model for increasing intercultural competence and diversity sensitivity in the health sector.Module 3 - Health Sector Responses:
By the end of this module, participants should be able to: explain the importance of education and training in intercultural competence; recognize the importance of trained interpreters in health care; and identify the role of intercultural mediators.Module 4: Community Participation:
By the end of this module, participants should be able to: explain the importance of participatory approaches in health care; identify the practical and ethical issues affecting migrant patients through community participation; and identify and explain the tools used in different stages of health care.Module 5 - Key Questions for Policy-makers and Practitioners:
By the end of this module, participants should be able to: identify the key questions that need to be asked at different domains to work towards intercultural competence and diversity sensitivity.Final Assessment
