Google Free Online Course : Improving Communication Skills

Google Free Online Course : Improving Communication Skills

 


About this course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.


Enroll in a course

Coursera offers 100% online learning from the world’s best universities and educational institutions. For access to the readings and lectures only, enroll with audit mode.

Master a skill

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes, and projects. Connect with thousands of other learners to debate ideas, discuss course material, and get help mastering concepts.

Earn a course certificate

When you successfully complete the course assignments, you receive a shareable electronic Course Certificate that you can add to your resume and LinkedIn.

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