About the job
BizTech is the ‘T’ in the Insights, Infrastructure, and Technology (IIT) team at YouTube, we focus on the business of YouTube, ensuring the YouTube business organization can evolve at the speed of YouTube. We provide the tools and systems that deliver the information, capabilities, and insights necessary to help our partners — and YouTube — continue to grow.
As a Support Platforms Specialist, you'll manage the capabilities of our core systems that power the YouTube support experience. You will be the trusted subject matter expert to manage and maintain the overall support ecosystem through technical expertise and consultation for system configuration and administration. You'll work with the right cross-functional teams to resolve requests and help manage the YouTube support experience and operations.
You're able to grasp technical concepts quickly, can successfully lead and manage multiple projects at a time, and have a strong passion for helping our users and driving product usage. You are a strong communicator and team player who effectively collaborates with cross-functional teams and stakeholders to find innovative new solutions, and scale work effectively.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Partner with business teams to understand and resolve their support infrastructure and configuration needs resulting in a high quality support experience for YouTube users and Partners.
- Deliver the implementation logic, configuration, testing, maintenance and troubleshooting of YouTube support infrastructure while managing systems and data integrity for scale.
- Drive improvement to the support admin infrastructure through documentation, new processes, feature advocacy, and automation
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