Duties
The Computer Management Assistant (CMA) is a key technical service provider for Mission Indonesia, that supports the Department of State's Automated Information Systems, e.g., Sensitive But Unclassified OpenNet Local Area Network, Unclassified Dedicated Internet Local Area Network, as well as the Classified Network processing up to Secret classified material for the Classified Access Area (CAA). The incumbent is responsible for the day-to-day operation and maintenance of all server/computer hardware, software and network equipment. These responsibilities include but are not limited to managing daily routine tasks associated with ongoing systems operations, e.g., file backups, server health monitoring; creating user accounts, groups and scripts; configuring domain user accounts and profiles; troubleshooting server/workstation errors network connection failures; performing routine maintenance, patch management, hardware, software and application upgrades; tracks inventory movement to ensure our ILMS property records are accurate and reliable. Provide escort in CAA as needed for all technical staff and contractors. The incumbent will also provide support got the Classified Pouch logistics including escorting classified material. Makes decisions regarding formatting, storage, and distribution of official correspondence then processes said correspondence using the State Messaging and Archive Retrieval Toolset (SMART) communication system.
He/she is also responsible for planning and implementing hardware, software, network upgrades and configurations so that they do not impact the users and are in compliance with Department of State Information Resources Management standards and Diplomatic Security requirements.
Qualifications and Evaluations
- Requirements:
EXPERIENCE: At least two years performing progressively more responsible functions where emphasis is placed on analytical abilities focusing on Local Area Networking, computer operations and/or management, and maintaining Microsoft Windows based Server/Workstation network environment plus 2 years of customer service experience are required.
(Please note that one credited year of working experience is comparable to 40 hours/week x 52 weeks or 2080 hours)
- Education Requirements:
Minimum 2 years of full-time university or college studies is required.
(please note that 1 year of undergraduate education is comparable to 30 semester hours or 45 quarter hours)
- Evaluations:
LANGUAGE: Fluent speaking/reading/writing English is required. This may be tested.
SKILLS AND ABILITIES:
• The incumbent should be able to clearly discuss and write the symptoms being experienced by the customers in order to resolve the issue to their satisfaction as well as read and understand supporting technical documentation.
• Must have specialized skill in problem recognition, inductive reasoning, deductive reasoning, rule application, troubleshooting and problem solving, learning and keeping abreast of a rapidly changing field, translating business needs into technical solutions, customer service, presenting technical concepts simply, self-management, and stress tolerance.
• Must be able to display excellent interpersonal skills to facilitate interoffice communications and teamwork as well as being able to deal with Americans and Locally Employed Staff in stressful situations.
• Ability to work independently, to organize, prioritize, and schedule work.
• Incumbent must be able to obtain and maintain TOP SECRET clearance.EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass security certifications.
Benefits and Other Info
- Benefits:
- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Jakarta, Indonesia, may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply
- How to Apply:
All candidates must be able to obtain and hold a Top Secret clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
- Required Documents:
Please provide the required documentation listed below with your application:
- Copy of Orders/Assignment Notification (or equivalent)
- Passport copy
- University Degree or Transcript
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
- Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
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