Main roles and responsibilities:
- Be the first point of contact for the public and visitors to the British Embassy in Lisbon;
- Management of the switchboard answering calls, providing accurate and updated information to callers;
- Support the Security Team as the front office for general callers, visitors and parking authorisation;
- Provide advice and guidance to British Nationals and other eligible members of public when dealing with consular cases in line with consular services rules.
- Daily checking and distribution of emails to the British Embassy mailbox
- Daily distribution of newspapers and incoming and outgoing mail;
- Any other duties as required to support the Corporate Services Team.
- Full professional proficiency in English and Portuguese, including excellent writing skills (written and spoken, minimum of C1 level for CEFR framework*)
- Highly-developed front-line customer service management skills acquired in a business environment, with a clear commitment to excellent customer service
- Excellent planning and organisational skills with proven ability to prioritise tasks
- Ability to work effectively and supportively with colleagues and contacts in the immediate and wider team
- Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines.
- Excellent team player
- Good sense of organisation and communication
- Microsoft Office Tools proficiency
- Experience of handling difficult customers
This is a full-time, fixed-term contract of 12 months contract (35hours net per week) subject to a 30 days probation period.
The British Embassy in Lisbon aims to offer an attractive working environment and remuneration package for this role of €15,574.72 gross annual salary paid in fourteen instalments; plus a monthly meal allowance of €134.00. This salary is payable if the successful candidate is subject to individual income tax (IRS) in Portugal on the employment income in question. If the successful candidate is not subject to individual income tax (IRS) on their employment income in Portugal, and/or is not taxable elsewhere on such income, s/he will receive the above salary minus a reference amount approximate to the level of Portuguese tax that would be applicable if the income were subject to tax locally. Further information on this will be given to candidates during the recruitment process.
All staff recruited locally by the British Embassy in Portugal are subject to local Portuguese employment law as well as internal regulations in force at any given time.
The successful candidate will be subject to a professional background and security clearance and must have pre-existing work authorisation for Portugal in order to apply.
All applicants should have the right to live and work in Portugal. The British Embassy does not sponsor work permits.
The Embassy will not consider applications from existing staff who have not successfully completed their probation period or, in the case of staff on temporary contract who have not yet completed two thirds of their contract.
Visa / Passport requirements: Candidates must currently hold the independent right to live and work in Portugal and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
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